Terms & Conditions
Cancellation Horse Ride
A cancellation fee of $30 will be deducted from the client’s refund – per horse booked. This refund only applies if the client cancels at least 72 hours before the horse trek.
Cancellations/Reschedules within 72 hours of departure or no shows will be charged 100% cancellation fee.
All Rides go ahead in moderate Wind and light Rain.
No further Costs can be claimed from Stone Hill horse trek due to a cancellation made by us.
Full Refund only if they are cancelled due to very bad weather and rescheduling is not an option for Customers.
Stone Hill horse trek reserve the right to cancel your tour at any stage if you fail to follow all instructions during the tour.
Cancellation Multi Day Riding Holiday
We highly recommend a Travel insurance
Payment
A reservation requires a deposit of 20% of the total price
The deposit is non-refundable, if the booking is cancelled by you.
The rest of the payment should be paid latest 30 days before arrival.
Cancellation
More than 30-days prior to departure – Deposit not
refunded. All other payments refunded·Less than 30-days prior to departure – Deposit and
payments not refunded
All Rides go ahead in moderate Wind and light Rain.
No further Costs can be claimed from Stone Hill horse trek due to a cancellation made by us.
Full Refund only if they are cancelled due to very bad weather and rescheduling is not an option for Customers.
STONE HILL horse trek reserve the right to cancel your tour at any stage if you fail to follow all instructions during the tour.
Cancellation Accommodation
A cancellation fee of $50 per Accommodation booked, will be deducted from the client’s refund. This refund only applies if the client cancels at least 14 days prior to Arrival.
Cancellations/Reschedules with less than 14 days but more than 7 days notice will be charged 50% cancellation fee.
Cancellations/Reschedules with less than 7 days or no shows will be charged 100% cancellation fee.
Additionally
All riders are required to sign a Waiver Form.
STONE HILL horse trek reserve the right to cancel your tour at any stage if you fail to follow all instructions during the tour.
Safety
We supply helmets in three different sizes. You may of course bring your own helmet if you have one. For safety reasons you must wear shoes that cover and protect your whole foot. Please bring a raincoat or wind-jacket for 'just in case'.
Payment
EFT-POS and Credit Card facilities are NOT available on site. Bank transfer details / Paypal are available after we confirm a booking, please ensure you allow enough time for the payment to be received.
FAQ
Can we bring our dog to the farm?
We are an operating Farm with a lot of working dogs, therefore we cannot allow to bring your dogs unfortunately.
Do you sell Gift Vouchers?
Unfortunately not anymore. However you can prepare a gift voucher and just take over the payment.
FAQ Multi Day Riding Holiday
None of the offered Dates suit us, can we book another day?
Due to our growing family we limited our offer for this season. However if you are a group of min. 4 people, please send us an Email to discuss additional Dates.
Is this ride suitable for Beginner Rider?
First of all it is important that you are as honest as possible about your level of ability.
In order to fully enjoy the magic of this overnight ride you will need to be either a strong intermediate or an experienced rider with a high level of riding fitness.
Strong intermediate who is currently riding regularly and is comfortable and competent in all three gaits outside of an Arena; able to post or sit to the trot; have an independent seat while cantering (don’t hold onto the saddle).
Advanced a frequent rider who is very fit, comfortable in the saddle for at least 4 hours per day, and has an independent seat and soft hands. Advanced riders are confident on a forward-moving horse at all paces over rough and variable ground on open terrain.
This ride has a number of steep hills and narrow tracks that require a confident rider.
If you used to ride regularly but have not for a few years we strongly recommend building up some saddle hours before the ride. Your bum will thank you later!
Do I need travel insurance?
The short answer – yes. We do recommend a Travel Insurance regardless of whether you’re travelling within your home country or abroad. When selecting a travel insurance policy, we require that at a minimum you are covered for horse riding as an activity, and medical expenses, including emergency repatriation.
When looking for a travel insurance policy, make sure it covers COVID-related changes and cancellations, personal liability, loss of luggage and personal effects, and most importantly cancellation insurance. This will cover cancellation penalties in certain circumstances if you have to cancel your trip unexpectedly due to illness, injury or unforeseen circumstances. Unfortunately, cancellation insurance will not cover you if you change your mind (unless you take the ‘cancel for any reason’ insurance – which we recommend.)
Do you cater for vegetarian / vegan?
We are able to cater for vegetarians. We do advise that you let us know in advance of any specific dietary requirements so we can prepare the appropriate meals.
Unfortunately we are not able to cater for vegans.
FAQ Horse Ride
What happens if I am late?
If you are running late please phone us an hour before the ride and it might be possible for us to delay departure. In the event of other riders being on your ride, if you are late we reserve the right to leave for the ride without you as we should not have to keep other paying customers waiting – and you will not receive a refund.
Depending on how late you are may also affect the length of the trek – as we have to ensure we return with sufficient time to prepare for any additional treks later that day.
What happens if its raining?
All Rides go ahead in moderate Wind and light Rain.
Full Refund if we have to cancell due to very bad weather and rescheduling is not an option for Customers.
Do you have a Weight limit?
Yes, 90kg.
The well being and safety of our horses is of the utmost importance to our team and weight limits are put in place to ensure their welfare is kept in accordance to the world horse welfare tourism standard.
Horses should not carry more than 20% of their body weight (average horse 450-500kgs) so it is important to be honest and adhere to the generous side if you are not sure.
If you are heavier than 90kg and still wish to trek, please Email us to see if one of our heavier horses is presently in work and would be suitable for you.
Is there an age limit?
Yes, 12 years as we don't have suitable Horses and Gear for younger Children.
We don’t have ponies and NO, we don't allow double up.
How big are the groups and can I book as a single?
We have a minimum of 2 people and a maximum of 6 people per horse trek.
If you are by yourself, you can join/ fit in with another booking if available.
Can we go fast?
For the beginner rides it is strictly walking pace.
For the strong intermediate and advanced Rider, we offer the Adventure Ride for a faster pace.
What do we need to bring?
Helmets are provided.
We suggest you wear long trousers, bring a raincoat or wind-jacket for 'just in case'. For safety reasons you must wear fully covered shoes for your protection.
Bring your camera to get some stunning pictures of you and your horse, the impressive landscape and the breathtaking views.
Sunblock
What time do we need to arrive?
You must be at Stone Hill 30 minutes prior to trek departure time, this allows us to kit you out with safety equipment, for you to review and sign our safety disclaimer and also give you a full safety briefing.
If one or more people from our group are missing on the day what will happen?
All confirmed bookings are paid in advance, if one or more people are missing they will not receive refunds & responsibility is taken by the person who made the booking.
How to define a prospective riders riding ability?
First of all it is important that you are as honest as possible about your level of ability.
None of the offered days suit us, can we book another day?
Due to our growing family we limited our offer for this season. However if you are a group of min. 4 people, please send us an Email to discuss additional days.
